Accounts and Billing
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How will I be billed by
EdmontonHOST.com?
Your credit card will be automatically
billed 30 days from the day that you
originally opened your account with us.
So if you opened your account on the 5th
of the month, billing will take place
around the 5th of each month, with
automatic recurring payments from your
credit card. We accept payments from a
valid credit card, through our credit
card processing partner, InternetSecure.
We will also accept cheques, money
orders or cash payments on an individual
basis.
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How can I upgrade or downgrade my
account?
You can upgrade or downgrade your
account easily. Just choose the Plan
level that you'd like to upgrade to, and
we'll adjust your InternetSecure
recurring payment to suit the new plan
amount. There is no interruption to your
hosting services during this upgrade.
So send an email or call us with the
following information -
(1).
Your
domain name.
(2).
Your
InternetSecure receipt number.
(3). The last 4 digits of your
credit card number, that you used to
create your account with us.
Please note
- If you open your Plan 1 account on the
5th of the month and you want to upgrade
to Plan
2.
We will edit your current recurring
transaction from Plan 1 to Plan
2.
You will then be billed the full Plan
2
fee on the 5th of next month, yet you
will upgraded at the time of your
upgraded request.
This also works back the other way - if
you open your Plan
2
account on the 5th of the month and you
want to downgrade to Plan 1. We will
then edit your current recurring
transaction from Plan
2
to Plan 1. You will then be billed the
Plan 1 fee on the 5th of next month, yet
you will downgraded at the time of your
request. We cannot do partial refunds
for this account downgrade, just like we
do not bill extra for account upgrades
that fall before the recurring billing
date.
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What happens if my credit card is
rejected?
Your credit card is billed every month
the amount of your plan etc. If an
unsuccessful attempt to bill your credit
card is made, the system will email you
and let you know that your credit card
payment was unsuccessful. Please contact
us as soon as possible to avoid
suspension of your account.
IMPORTANT
- If we do not receive a reply within 72
hours, your account will then be
suspended
until we receive payment and then your
account will be unsuspended.
We are human and realise that folks
might run into difficulties with their
payment from time to time. If you let us
know that you're having some
difficulties and work with us, we won't
suspend your account. Work with us and
keep us informed and we'll work with
you.
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How can I cancel my account?
To cancel your account, please send an email
with the following information -
(1).
Your
domain name.
(2). InternetSecure receipt number.
(3). The last 4 digits of your credit card number, that you
used to create your account with us.
We will then stop your recurring payments and delete all files in
your Cpanel account. If you cannot provide us with the above
information, we will not delete that Cpanel account, for
obvious security reasons.
IMPORTANT NOTE: Make 100% sure that you
have copies of all your files before you submit a request for us to
cancel your account. As soon as you submit your request to cancel
your account, we stop the recurring transactions from InternetSecure
and then delete your account from the server you're on.
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Do not contact
InternetSecure for support.
Please don't contact InternetSecure for support regarding your
payments. They tend to take a heavy handed approach and really don't
have the time to troubleshoot issues with your account.
Payment issues can be complex and we make sure we spend the time to
troubleshoot your issue with you, to your total satisfaction.
Please route ALL billing issues through us via email or call
us direct at 780-454-1200
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How do
I change my credit card
and contact
details?
To change your credit card and contact details, please call us at
780-454-1200 or send an email with a phone number and time to
contact. Please have the following information available -
(1).
Your
domain name.
(2). InternetSecure receipt number.
(3). The last 4 digits of your credit card number, that you
used to create your account with us.
We will then stop your recurring payments on that credit card or
update your contact details for you. If there is a change of credit
card a new order must be placed using the new credit card. Recurring
billing will then be under the new account.
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